Refund policy

Returns and refunds

This policy applies to all purchases from Uk supermarket for delivery in the United Kingdom. It is written to meet Google Merchant Center requirements for a clear, accessible return and refund policy, and it applies to defective items and to non-defective items (including change of mind / buyer’s remorse), subject to the conditions below.

You do not need an account, login, or password to read this policy.

1. Do we accept returns?

Yes. We accept returns for defective and non-defective products that meet the conditions in this policy.

2. Do we accept exchanges?

No exchanges. If you need a different product, return the original item for a refund and place a new order.

3. Return window

You must request a return within 7 days of delivery (the day the carrier marks the parcel as delivered).

4. Product condition we accept

  • Change of mind / non-defective returns: item unused, in original condition, with original packaging and all accessories where supplied.
  • Defective / damaged / wrong item: we still accept the return. Keep the item and packaging; include clear photos when you contact us.

5. What you must do (how to start a return)

  1. Email contact@uksupermarket.store or use our Contact form within 7 days of delivery.
  2. Include: order number, full name, item(s) to return, reason, and photos if the item is damaged or defective.
  3. Wait for our written confirmation and free-return instructions before sending anything back.
  4. Ship the item using the method we provide. Do not return items without authorisation.

6. Return method

By mail only (United Kingdom). We do not offer in-store or drop-off returns.

Return label: for eligible returns we email you a prepaid return label or clear prepaid return instructions to download / print (or follow online). You are not required to buy your own return postage for eligible UK returns.

7. Return shipping fee

Free for eligible UK returns under this policy. We do not deduct return postage from your refund for eligible returns.

8. Restocking fee

None. We do not charge a restocking fee.

9. When refunds are issued

After we receive and inspect the return, we issue a refund to the original payment method within 30 days of receiving the returned item (often sooner). Your bank or card issuer may take additional time to show the credit.

10. What we refund

  • Full product price paid for accepted returns
  • Original outbound shipping: not charged on eligible UK orders (already free)
  • Return shipping: free for eligible returns (you are not charged)

11. Damaged, defective, or incorrect items

Contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund, including free return of the faulty/incorrect item where a return is needed.

12. Non-returnable / final sale

Items clearly marked final sale or non-returnable on the product page cannot be returned for change of mind. Statutory rights for faulty goods still apply.

13. Consistency

The same rules appear in our site footer, FAQ, product pages, cart note, and announcement bar: request within 7 days of delivery · refund within 30 days of receiving the return · free UK return shipping for eligible returns.

14. Seller contact for returns

Seller / trading name: Uk supermarket

Legal name (sole trader / operator): Rayan Andrew Cheyne Smith

As on UK driving licence: 1. SMITH  |  2. MR RAYAN ANDREW CHEYNE

Email: contact@uksupermarket.store

Contact form: Contact us (no login required)

Phone: +442072375982

Business address:
Harvard Cl, Lee-on-the-Solent PO13 8FS, United Kingdom

Customer service hours: Monday–Friday, 9:00–17:00 UK time. We aim to reply within 1–2 business days.

Last updated: 9 August 2026